Why do you call me to verify my order? Confirming your order is our way of protecting shoppers like yourself against credit card fraud. Our customer service representatives inspect and verify all new orders to guarantee your online security and the safety of your information online. All fraudulent orders are reported to the appropriate authorities. |
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What forms of payment do you accept for online purchases? WirelessRefill.com accepts American Express, Discover, MasterCard, and Visa. |
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Is my online transaction secure? Yes. All online transactions are handled with the industry standard 128-bit SSL encryption. This security ensures that your credit card information is kept confidential and your transaction details remain secure. |
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How can I become a distributor of WirelessRefill.com phone cards? WirelessRefill.com Wholesale Services division, offers distributors a way to sell all of our products online or offline. Check out our product selection and learn more about our Wholesale Services Division by calling a Wholesale Consultant at 1-800-784-9704. |
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Is there a return/exchange policy? Non-phone card products including Cellular Refill Cards are non-refundable. |
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Will my phone card ever expire? The expiration dates on our phone cards vary. On average, the phone cards expire 180 days after first use. Please be sure to check the detail page of the specific phone card you purchased for more information on expiration dates. |
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How do I retrieve my lost password? To retrieve your password, go to the Forgot Password page. Your password will be emailed to you immediately. |
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I lost my PIN number. How do I retrieve it? To retrieve your pins follow the instructions below:
2) Login to your account with the email address and password you used when you created your account. 3) Once logged in, click on the link labeled 'View Orders' 4) On the next page you will see a list of all of your WirelessRefill.com orders. Click on the Order ID # of the order you wish to retrieve. 5) The next screen will prompt you to enter your Order Key. Your order key can be found in your email receipt that was sent to your email address at the completion of your order. Enter the Order Key and click the button labeled 'Unlock Order' 6) Once you have unlocked your order you will see your refill pin. Please print that page so you have a record of your order information. |
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How do I enable cookies on my computer so that I can make a purchase? Yes. The cookies function must be enabled on your computer in order for you to place an order on our website To enable cookies on your computer using Internet Explorer do the following:
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Don't see your question? Submit a Support Ticket. | |