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How do I use the wireless cards I have purchased?
   T-Mobile Instructions
   AT&T Instructions
   Cingular Instructions
   Verizon Instructions
   Tracfone Instructions
   Alltel Instructions
   Airvoice Instructions
   Boost Instructions
   CallPlus Instructions
   JustTalk Instructions
   Locus Instructions
   Omni-Call Instructions
   PagePlus Instructions
   Sti Mobile Instructions

Why do you call me to verify my order?
What forms of payment do you accept for online purchases?
Is my online transaction secure?
How can I become a distributor of WirelessRefill.com phone cards?
Is there a return/exchange policy?
Will my phone card ever expire?
I lost my password. How do I retrieve it?
I lost my PIN number. How do I retrieve it?
How do I enable cookies on my computer so that I can make a purchase?
 
Don't see your question? Submit a Support Ticket.
 

How do I use the wireless cards I have purchased?

For instructions on adding minutes to your prepaid cell phone, please select your provider from the list below:


T-Mobile
1) Dial 1-877-778-2106
2) Press 1 at the Main Menu . Enter your 10 digit mobile number.
3) Enter the PIN given to you by WirelessRefill.com. The amount of the recharge will be verified.

AT & T FREE2GO
Service Number: 1-800-888-7600

Calling from your cellular phone, dial 1-800-888-7600

1) Press 1 at the Main Menu
2) Enter your 10 digit mobile phone and 4 digit pass code.
3) Enter 1-800-993-9364 or 1-800-240-0171
4) Enter the PIN given to you by WirelessRefill.com. The amount of the recharge will be confirmed.
5) Press 1 to confirm


Verizon FreeUp
Customer Service Number: 1-800-821-8989
1) Call ##729 from your cellular phone or dial 1-800-821-8989 from any phone.
2) Enter 10 Digit Mobile## and 4 Digit Pass Code and card##.


TracFone

Service Number: 1-800-867-7183

1) Call 1-800-867-7183 from any phone
2) Provide the customer service representative with the PIN issued to you by WirelessRefill.com. The recharge will be verified and the amount confirmed.


Cingular North East, SouthEast, Great Lakes (BCGI)

1) Dial *611, a free call from your wireless phone or dial 1-800-901-9878 from any landline phone.
2) Follow the instructions to add card value to your account.


Cingular North/South Carolina
1) Dial 611 a free call from your wireless phone or dial 1-800-683-6078 from any landline phone.
2) Follow the instructions to add card value to your account.


Cingular California

1) Dial ##777, a free call from your wireless phone or dial 1-877-235-0877 from any landline phone.
2) Follow the instructions to add card value tyo your account.


Alltel
1) Dial 1-800-255-8351or dial *611 from your wireless phone.
2) Press 1 at the Main Menu . Enter your 10 digit mobile number
3) Enter the PIN given to you by WirelessRefill.com. The amount of the recharge will be verified.


Airvoice
1) Call 1-877-539-3582, from a land-based telephone phone.
2) For English press 1, for Spanish press 2.
3) If existing customer press 1.
4) Enter your 10-digit phone number.
5) To add time press 1, to transfer airtime from card press 1.
6) Enter 4-digit pin, Enter 877-539-3582 toll free number.
7) Enter 10-digit pin number on back of card.
8) You will hear "Your Card has X-amount of minutes"
9) To confirm this transfer press 1, to cancel press #.


Boost Mobile
To add minutes to your Boost Mobile prepaid cellular phone simply:

1) Dial 1-888-266-7848
2) Press 1 for English, 2 for Spanish.
3) Press 1 to recharge.
4) Enter your 10-digit mobile number.


CallPlus
To add minutes to your CallPlus Cellular prepaid cellular phone simply:
1) Dial 1-866-512-2167.
2) Press 1 for English or 2 for Spanish.
3) At the prompt, enter 10-Digit wireless phone number.
4) Enter 1-866-512-2167.
5) Enter new airtime PIN number.


JustTalk
To add minutes to your JusTalk prepaid cellular phone simply:
1) Dial 1-866-522-2190.
2) Enter your 10-Digit prepaid wireless local recharge number (not the toll-free 866 number).
3) Press 1 to add airtime.
4) Press 1 to transfer time from a prepaid card.
5) Please enter your 4-digit code (default code is 1212, or the last 4 digits of your Local recharge number).
6) Enter 866-522-2190(this is the JusTalk toll free number).
7) Enter your new pin number provided to you.
8) Wait and then press the 1 to confirm.


Locus
To add minutes to your Locus prepaid cellular phone simply:
1) Dial 1-888-525-4581 from any phone.
2) Choose the language option.
3) Enter your 10-Digit wireless phone number.
4) Press 1 at any main menu to add your prepaid PIN.
5) Enter 888-525-4581 when prompted for the toll free number.
6) Enter your 10-digit prepaid pin.
7) Press 1 to confirm.

Omni-Call
To add minutes to your Omni-Call prepaid cellular phone simply:
1) Dial 1-866-326-0050 or press 1611 from cell phone.

PagePlus
To add minutes to your PagePlus Cellular prepaid cellular phone simply:
1) Dial 737 from cell phone.

Sti Mobile
To add minutes to your STi prepaid cellular phone simply:
1) Dial 1-800-784-3277 or 211 from your cell phone.
2) Choose language option.
3) Hold for a representative.



Why do you call me to verify my order?
Confirming your order is our way of protecting shoppers like yourself against credit card fraud. Our customer service representatives inspect and verify all new orders to guarantee your online security and the safety of your information online. All fraudulent orders are reported to the appropriate authorities.

What forms of payment do you accept for online purchases?
WirelessRefill.com accepts American Express, Discover, MasterCard, and Visa.

Is my online transaction secure?
Yes. All online transactions are handled with the industry standard 128-bit SSL encryption. This security ensures that your credit card information is kept confidential and your transaction details remain secure.

How can I become a distributor of WirelessRefill.com phone cards?
WirelessRefill.com Wholesale Services division, offers distributors a way to sell all of our products online or offline. Check out our product selection and learn more about our Wholesale Services Division by calling a Wholesale Consultant at 1-800-784-9704.


Is there a return/exchange policy?
Non-phone card products including Cellular Refill Cards are non-refundable.


Will my phone card ever expire?
The expiration dates on our phone cards vary. On average, the phone cards expire 180 days after first use. Please be sure to check the detail page of the specific phone card you purchased for more information on expiration dates.


How do I retrieve my lost password?
To retrieve your password, go to the Forgot Password page. Your password will be emailed to you immediately.


I lost my PIN number. How do I retrieve it?
To retrieve your pins follow the instructions below:
    1) Click the 'Manage Account' link near the top of the WirelessRefill.com home page.
    2) Login to your account with the email address and password you used when you created your account.
    3) Once logged in, click on the link labeled 'View Orders'
    4) On the next page you will see a list of all of your WirelessRefill.com orders. Click on the Order ID # of the order you wish to retrieve.
    5) The next screen will prompt you to enter your Order Key. Your order key can be found in your email receipt that was sent to your email address at the completion of your order. Enter the Order Key and click the button labeled 'Unlock Order'
    6) Once you have unlocked your order you will see your refill pin. Please print that page so you have a record of your order information.

How do I enable cookies on my computer so that I can make a purchase?
Yes. The cookies function must be enabled on your computer in order for you to place an order on our website

To enable cookies on your computer using Internet Explorer do the following:
  •  1. Go to Tools on the Toolbar at the top of your screen
  •  2. Select Internet Options
  •  3. Click on the Security tab
  •  4. Select Default Level
  •  5. Should automatically default to "Medium" level
  •  6. Hit Apply
Cookies should then be enabled on your computer and you should be able to proceed with your order.
 
Don't see your question? Submit a Support Ticket.